Customer Service Clerk Part Time

7 months ago


Belfast, United Kingdom Hedi Lee Services UK Limited Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Follow company policies and procedures to ensure customer satisfaction
- Maintain a high level of phone etiquette and professionalism at all times

Qualifications:

- Good in English
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient in data entry and computer skills
- Previous customer service experience is preferred but not required
- Knowledge operation of business centre is priority consideration

Travelling allowance:

- Public transport fare subsidy up to £4.00 per day

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Working hour:

- Monday and Wednesday 10:00AM - 1:00PM

**Job Type**: Part-time

**Salary**: £11.44-£13.00 per hour

Expected hours: 6 per week

**Benefits**:

- Company pension
- Transport links

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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