Team Lead

2 weeks ago

London, Greater London, United Kingdom Hackett London (Retail) Full time

Our goal at Hackett London is to find exceptional individuals who share our passion for delivering unparalleled customer service and sales excellence.

As a Supervisor, you will play a vital role in achieving our store's objectives while promoting the Hackett brand image.

We are looking for someone who embodies the Hackett spirit, is adaptable, and possesses strong analytical and leadership skills.

The ideal candidate will have a minimum of two years' experience in the retail sector and be able to convey a sense of professionalism in their attitude and appearance.

Key Responsibilities:

  • Customer Service:
  • Resolve customer inquiries and exceed expectations in the store.
  • Serve multiple clients using standard procedures.
  • Manage transactions at the cash register with precision and efficiency.
  • Know, understand and demonstrate an updated and complete knowledge of the product.
  • Sales:
  • Reach personal / store sales goals taking into account the KPIs of the store.
  • Store Image:
  • Maintain the store according to the image of the company.
  • Keep the stock room and accessories room organised.
  • Keep stock loss to a minimum.
  • Replenish in a timely manner.
  • Professional Behaviour:
  • Comply with the company's dress code.
  • Participate and contribute in informative and staff meetings.
  • Develop and maintain good working relationships with all colleagues, including line management.
  • Advise and help train other staff members.
  • Observe and work within the health and safety guidelines.
  • Be a good ambassador for the brand.
  • Store Management:
  • Open and close the store when necessary.
  • Administrative management.

Requirements:

  • Experience in the sector for 2 year minimum.
  • Training cycle.
  • Additional languages would be desirable although not essential.

What We Expect:

  • The Hackett spirit.
  • Adaptability and Flexibility.
  • Results driven.
  • Negotiation and Influence.
  • Analytical thinking.
  • Team Leadership.

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