Technical Support Specialist

1 month ago


Belfast, United Kingdom Hayward Hawk Full time
About Hayward Hawk

We are a leading recruitment agency specializing in placing top talent in the financial services sector. Our clients are innovative and rapidly growing companies that value commitment to excellence, technology, and customer-centric approach.

Job Overview

We are seeking a highly skilled and passionate Technical Support Engineer to join our client's dynamic team in Belfast. This role is crucial in expanding their global support operations for their core product suite, which is utilized by leading names in the financial industry.

Key Responsibilities:
  • Deliver exceptional customer support, primarily focusing on first and second-level issues.
  • Collaborate with local and global teams to ensure seamless service delivery.
  • Take ownership of client onboarding processes and support-related tasks.
  • Adapt to changing circumstances and maintain a proactive approach to problem-solving.
  • Troubleshoot and resolve technical issues in Unix/Linux environments.
  • Utilize your knowledge of market data and order entry within financial services to provide tailored support.
Requirements:
  • A minimum of 3 years of experience in customer support ideally within financial services.
  • Strong analytical and logical problem-solving skills.
  • Excellent communication abilities to interact effectively with clients and team members.
  • A passion for technology and a willingness to learn new tools and processes.
  • Familiarity with networking concepts, deployment management, and scripting languages is a plus.
What We Offer

We offer a supportive and forward-thinking environment that values the growth and development of our employees. If you are looking to take your career to the next level, we would love to hear from you.



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