IT Support Specialist

21 hours ago


Wolverhampton, Wolverhampton, United Kingdom CV Library Full time
Job Title: IT Support Specialist

About the Role:

We are seeking an experienced IT Support Specialist to join our team at CV Library. As a key member of our IT Solutions team, you will be responsible for providing technical support and guidance to our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and live chat.
  • Troubleshoot and resolve IT-related problems.
  • Monitor and respond to customer inquiries and complaints.

Required Skills and Qualifications:

  1. Experience providing 1st Line Support.
  2. Active Directory & Group Policy.
  3. Office 365 - Admin portal.
  4. SharePoint.
  5. Knowledge of Windows Server 2012 & 2016.
  6. Understanding of Hyper V & Citrix.
  7. Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP.
  8. Windows & Mac OS's.
  9. Hardware builds and updates.
  10. Endpoint threat management products.
  11. Excellent written & verbal communication skills.

Salary: £18,000 - £20,000 per annum.



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