IT Support Specialist
21 hours ago
About the Role:
We are seeking an experienced IT Support Specialist to join our team at CV Library. As a key member of our IT Solutions team, you will be responsible for providing technical support and guidance to our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve IT-related problems.
- Monitor and respond to customer inquiries and complaints.
Required Skills and Qualifications:
- Experience providing 1st Line Support.
- Active Directory & Group Policy.
- Office 365 - Admin portal.
- SharePoint.
- Knowledge of Windows Server 2012 & 2016.
- Understanding of Hyper V & Citrix.
- Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP.
- Windows & Mac OS's.
- Hardware builds and updates.
- Endpoint threat management products.
- Excellent written & verbal communication skills.
Salary: £18,000 - £20,000 per annum.
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