Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our team at beBee Professionals in Wolverhampton, United Kingdom. The successful candidate will be responsible for providing exceptional technical support to customers, resolving issues efficiently, and maintaining a positive customer experience.
Key Responsibilities:
* Handle incoming calls, emails, and chat inquiries from customers regarding product and service-related issues.* Provide accurate information about products and services, ensuring customer satisfaction.* Resolve customer issues promptly and escalate when necessary, maintaining a professional tone.* Process customer orders and manage account information accurately.* Maintain records of customer interactions and follow-up tasks.* Collaborate closely with other departments to ensure seamless customer experience.* Assist with administrative tasks as needed.
Requirements:
* Previous experience in a technical support role is highly desirable.* Excellent communication and problem-solving skills are essential.* Ability to handle high-volume queries while maintaining attention to detail is crucial.* Proficiency in Microsoft Office and CRM systems is required.* Ability to work independently and as part of a team is vital.* Flexible working hours, including weekends, may be required.
Estimated Salary: £25,000 - £30,000 per annum, depending on experience.
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