Lead for Vulnerable Client Segment
2 days ago
Lead for Vulnerable Client Segment
Hastings Direct is seeking an experienced professional to lead our efforts in protecting vulnerable customers. As a key member of our team, you will play a vital role in developing and implementing strategies to enhance customer outcomes.
About the Opportunity:
This is an exciting opportunity to join a dynamic company with a strong commitment to customer welfare. The successful candidate will be responsible for leading our vulnerable customer segment, working closely with cross-functional teams to drive business results.
Your Key Accountabilities:
- Design and implement initiatives to improve customer satisfaction and loyalty
- Collaborate with stakeholders to develop and maintain effective processes
- Analyse customer data to inform business decisions
- Provide regular progress updates to senior management
Requirements:
- Minimum 3 years' experience in a similar role, preferably in the insurance industry
- Strong leadership and project management skills
- Excellent communication and stakeholder management skills
- Able to work effectively in a fast-paced environment
What We Offer:
Hastings Direct provides a comprehensive benefits package, including a competitive salary, pension scheme, life assurance, and flexible working arrangements. You'll also have access to ongoing training and development opportunities to support your career growth.
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