Lead for Vulnerable Client Segment

2 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Lead for Vulnerable Client Segment

Hastings Direct is seeking an experienced professional to lead our efforts in protecting vulnerable customers. As a key member of our team, you will play a vital role in developing and implementing strategies to enhance customer outcomes.

About the Opportunity:

This is an exciting opportunity to join a dynamic company with a strong commitment to customer welfare. The successful candidate will be responsible for leading our vulnerable customer segment, working closely with cross-functional teams to drive business results.

Your Key Accountabilities:

  • Design and implement initiatives to improve customer satisfaction and loyalty
  • Collaborate with stakeholders to develop and maintain effective processes
  • Analyse customer data to inform business decisions
  • Provide regular progress updates to senior management

Requirements:

  • Minimum 3 years' experience in a similar role, preferably in the insurance industry
  • Strong leadership and project management skills
  • Excellent communication and stakeholder management skills
  • Able to work effectively in a fast-paced environment

What We Offer:

Hastings Direct provides a comprehensive benefits package, including a competitive salary, pension scheme, life assurance, and flexible working arrangements. You'll also have access to ongoing training and development opportunities to support your career growth.



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