Luggage Porter

3 weeks ago

London, Greater London, United Kingdom Melia White House Full time

About Meliá White House Hotel NW1 3UP



Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.



Responsibilities




  • Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
  • Participate in department's Fire Training and Practices and ensure safe working practices within the department.
  • Ensure you are fully conversant in all the Hotel's Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
  • Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel's entrances.
  • Carry arriving and departing guests' luggage ensuring the safety and security of such luggage whilst in the hotel's possession.
  • Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
  • Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel's procedure.
  • Be responsible for planning, organising and monitoring the day-to-day operation of the department, while ensuring the department's overall objectives relate to the Hotel's strategies.


Requirements




  • Driving license
  • Ability to stand for long periods of time
  • Passionate about hospitality
  • Knowledge of London
  • Fluency in English


The successful candidate must already have eligibility to work in the UK.



About Meliá



Meliá Hotels International is a global hotel chain committed to equal opportunities between women and men in the workplace. We promote a corporate culture committed to effective equality and raise awareness about the need to act jointly and globally.



We support the sustainable growth of our industry through a socially responsible team. Our motto is Towards a sustainable future, from a responsible present.



Join us and be part of a big family where we have people like you, VIP People.



Benefits




  • Competitive salary
  • 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work
  • Pay Day Parties


At Meliá



We are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.



Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.



We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.


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