ER Case Resolution Lead

1 week ago


London, Greater London, United Kingdom Altum Consulting Full time

Job Summary: Altum Consulting seeks an ER Case Resolution Lead to join their team temporarily. The successful candidate will manage ER cases and provide guidance to senior colleagues.

Main Responsibilities:

  • Lead the management of complex ER cases (circa 55)
  • Deliver expert advice on case resolution to senior stakeholders
  • Accurately document and store case information in the HR system

Qualifications:

  • Proven expertise in managing complex ER cases
  • Able to function effectively as part of a team, and know when to escalate complex issues
  • Exceptional stakeholder engagement skills, with senior-level interaction and ER investigation experience
  • Proficiency in HR software solutions (Workday, PeopleHR, BambooHR)

Salary and Working Arrangements: This role comes with a daily rate of approximately £250. The job involves a flexible work schedule, with one day per month spent at our London office. We expect immediate start dates or one week's notice. Virtual interviews can be scheduled.


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