Casework Officer

5 days ago


London, Greater London, United Kingdom Triumph Consultants Ltd Full time
Key Responsibilities
  • Support the ER Casework Team in providing effective assistance with ER activity, including monitoring team inboxes and responding to queries.
  • Advise and support line managers with first-level ER casework, covering sickness absence, disciplinary, resolution, capability, and probation cases.
  • Manage data provided to the ER Casework Team, prioritizing tasks and highlighting action required for complex casework.
  • Coordinate with the TfL Pay Team, ensuring seamless communication and exchange of information related to Employee Relations work impacting pay.
  • Assist the ER Casework Team in setting up formal meetings, preparing letter templates, attending meetings, and taking minutes.
  • Collaborate with ER Casework Advisers to coordinate occupational health referrals, supporting managers to produce comprehensive referral documents and coordinating outcome report recommendations.
  • Support the ER Casework Team with workplace adjustments activity, arranging specialist referrals, obtaining PO numbers, and updating relevant trackers.
Requirements
  1. Minimum 12 months' recent experience in a similar role or context, preferably within a public sector organisation.
  2. Casework experience within Employee Relations and knowledge of employment law and best practice.
  3. Ability to maintain and update information on HR Information Systems and set up and use Excel trackers.
  4. Strong IT skills, including Microsoft packages or equivalent (e.g., G Suite).
Working Arrangements

This is an interim position, estimated to last 5-6 months. The salary for this role is £20.70 per hour PAYE. The location is London. We offer a flexible working arrangement that suits the needs of the business and the individual.


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