Front Desk Supervisor

3 weeks ago


Blackpool, Blackpool, United Kingdom Village Hotels - Blackpool Full time

Reception Team Leader

At Village Hotels, we're looking for a talented individual to join our Reception Team as a Reception Team Leader. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.

Key Responsibilities:

  • Support the Reception Team to provide a warm and vibrant welcome to our guests
  • Train and develop the team to become experts in our hotel offering and local area
  • Proactively solve problems and provide a personal touch for returning guests
  • Communicate effectively with other departments to ensure seamless service delivery

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee Discount on overnight stays at Village Hotels
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of Well-being and Healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive and inclusive work environment with loads of Development opportunities
  • Regular team events with our BIG People days monthly
  • Excellent Reward and Recognition Incentive schemes
  • Monthly well-being programme for all employees to support your mental health
  • Anniversary rewards for key milestones of service
  • Holiday Purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme

Requirements:

  • Personality, and bags of it
  • A great memory, to add that personal touch for returning guests
  • Proactive problem solver
  • A passion for delivering the best guest experience
  • Strong communication
  • Team player and ability to partner with other departments

Join us and be part of something new & something special - Work, Grow & Play the Village Way


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