Front of House Team Lead
4 weeks ago
Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the high standards that set us apart. Your key responsibility will be to lead a team of 14 to ensure every customer leaves satisfied, which they often do due to your excellent supervision.
The Role
- Lead from the front, setting a high pace for the team to achieve timely delivery and exceptional customer service.
- Focus on the details, never settling for mediocrity, and strive to make your Lounge the go-to destination for the local community.
- Collaborate with the management team to maintain the highest standards of customer satisfaction and team performance.
The Benefits
- Tips shared equally among the team based on hours worked.
- Paid breaks and staff food on every shift, regardless of hours worked.
- 50% discount on food in all three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives, including all-expenses-paid trips with our suppliers.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunities for personal development and career progression in a fast-growing business.
What We're Looking For
- An existing Supervisor, Team Leader, or an exceptional front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
- Experience working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- A self-motivator working at pace with limited supervision while adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about us.
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