Front of House Team Lead

4 weeks ago


Blackpool, Blackpool, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the high standards that set us apart. Your key responsibility will be to lead a team of 14 to ensure every customer leaves satisfied, which they often do due to your excellent supervision.


The Role

  • Lead from the front, setting a high pace for the team to achieve timely delivery and exceptional customer service.
  • Focus on the details, never settling for mediocrity, and strive to make your Lounge the go-to destination for the local community.
  • Collaborate with the management team to maintain the highest standards of customer satisfaction and team performance.

The Benefits

  • Tips shared equally among the team based on hours worked.
  • Paid breaks and staff food on every shift, regardless of hours worked.
  • 50% discount on food in all three brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives, including all-expenses-paid trips with our suppliers.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunities for personal development and career progression in a fast-growing business.

What We're Looking For

  • An existing Supervisor, Team Leader, or an exceptional front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
  • Experience working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • A self-motivator working at pace with limited supervision while adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about us.



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