Helpdesk Support Specialist

4 days ago


StratforduponAvon, Warwickshire, United Kingdom Search Full time
Helpdesk Advisor Job Description

We are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage multiple mailboxes and ensure timely responses to client inquiries
  • Deliver outstanding customer service and build strong relationships with clients
  • Manage emails and phone calls, prioritizing tasks to meet deadlines
  • Schedule jobs within agreed time frames and chase up outstanding tasks
  • Manage and update business-critical issues daily, ensuring complete transparency
  • Update systems to ensure accurate and up-to-date information
  • Process maintenance work in a timely manner, ensuring minimal disruption to clients
  • Demonstrate professionalism at all times, adhering to company policies and procedures
  • Raise invoices and purchase order numbers as required
Requirements:
  • IT literacy and experience working in a fast-paced environment
  • Hardworking, resilient, and trustworthy individual with excellent communication skills
  • Ability to work independently and as part of a team, prioritizing tasks to meet deadlines
  • Organized and punctual, with a strong attention to detail

If you are a motivated and experienced Helpdesk Advisor looking for a new challenge, please apply now for an immediate telephone call to discuss this exciting opportunity further.



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