IT Support Specialist

1 week ago

StratforduponAvon, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time
1st Line IT Support Analyst Opportunity

Prestigious opportunity for a skilled IT professional to join a growing technology team in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, this role is ideal for those who thrive in a fast-paced environment.

Key Responsibilities:
  • Resolve 1st Line IT support requests in a timely and efficient manner
  • Answer and log IT helpdesk calls on our monitoring system, ensuring urgent matters are allocated appropriately
  • Carry out regular system maintenance and backup checks to ensure optimal system performance
  • Proactively create and update manuals and support desk knowledge base for 1st Line issues
  • Evaluate and escalate calls on grounds of complexity and/or urgency to 2nd line support
Requirements:
  • Experience supporting Windows and Microsoft products, remotely, over the phone and face to face
  • Experience working on a Help Desk providing 1st/2nd Line support
  • Desktop Support and hardware management skills
  • Knowledge of network support, including switches and telephony
  • Familiarity with printers and scanners
  • Microsoft Office and Windows OS proficiency
  • Active Directory experience
What We Offer:

Ongoing career development and training opportunities, as well as the chance to work in a hybrid environment.

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion on your career.

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