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IT Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time

Prestigious Opportunity for a 1st Line IT Support Analyst

Hays Specialist Recruitment Limited is seeking a highly skilled and motivated 1st Line IT Support Analyst to join our growing technology team. As a key member of our team, you will be responsible for providing exceptional 1st/2nd Line IT service to our clients.

Key Responsibilities:

  • Resolve 1st Line IT Support Requests
  • Answer and Log IT Helpdesk Calls
  • Ensure Urgent Matters are Allocated Appropriately
  • Contribute to the Knowledge Base
  • Perform Regular System Maintenance and Backup Checks
  • Escalate Calls to 2nd Line Support

Requirements:

  • Experience Supporting Windows and Microsoft Products
  • Help Desk Experience Providing 1st/2nd Line Support
  • Desktop Support and IT Hardware Management
  • Network Support and Telephony Knowledge
  • Familiarity with Printers and Scanners
  • Microsoft Office and Windows OS
  • Active Directory Experience

What We Offer:

In return for your expertise and dedication, we offer ongoing career development and training, as well as the opportunity to work in a hybrid environment.