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Helpdesk Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Search Full time
Job Title: Temporary Helpdesk Advisor (Administrator)

Location: Facilities Management (with Work From Home on Fridays)

Hourly Rate: £12.24 per hour

Hours: Monday to Friday, 8am - 5pm

We are seeking a Temporary Helpdesk Advisor (Administrator) to join our Facilities Management team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage multiple inboxes and respond promptly to customer enquiries via email and phone.
  • Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).
  • Support both reactive works and pre-planned maintenance tasks.
  • Prioritise and manage tasks efficiently to ensure smooth operations.
  • Collaborate with other team members and departments to resolve customer queries effectively.
  • Maintain accurate records and logs of communications and job status updates.
Key Skills & Experience:
  • Strong organisational skills with the ability to multitask in a busy environment.
  • Excellent customer service skills with a professional and friendly attitude.
  • Experience in reactive works and/or pre-planned maintenance would be highly advantageous.
  • Ability to work independently and efficiently, while also being a team player.
  • Proficient in MS Office and other office management systems.
Perks:
  • Competitive hourly rate of £12.24.
  • Work From Home on Fridays.