Helpdesk Support Specialist
20 hours ago
Location: Facilities Management (with Work From Home on Fridays)
Hourly Rate: £12.24 per hour
Hours: Monday to Friday, 8am - 5pm
We are seeking a Temporary Helpdesk Advisor (Administrator) to join our Facilities Management team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Manage multiple inboxes and respond promptly to customer enquiries via email and phone.
- Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).
- Support both reactive works and pre-planned maintenance tasks.
- Prioritise and manage tasks efficiently to ensure smooth operations.
- Collaborate with other team members and departments to resolve customer queries effectively.
- Maintain accurate records and logs of communications and job status updates.
- Strong organisational skills with the ability to multitask in a busy environment.
- Excellent customer service skills with a professional and friendly attitude.
- Experience in reactive works and/or pre-planned maintenance would be highly advantageous.
- Ability to work independently and efficiently, while also being a team player.
- Proficient in MS Office and other office management systems.
- Competitive hourly rate of £12.24.
- Work From Home on Fridays.
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