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Helpdesk Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Search Full time
Helpdesk Advisor Role

We are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage multiple mailboxes and ensure timely responses to client inquiries
  • Deliver outstanding customer service and build strong relationships with clients
  • Manage emails and phone calls, prioritizing tasks to meet deadlines
  • Schedule jobs within agreed time frames and chase up outstanding tasks
  • Manage and update business-critical issues daily, ensuring complete transparency
  • Update systems to maintain accurate records and ensure efficient workflow
  • Demonstrate professionalism at all times, adhering to company policies and procedures
Requirements:
  • IT literacy and experience in a customer-facing role
  • Hardworking, resilient, and trustworthy individual with excellent communication skills
  • Ability to work under pressure and meet deadlines
  • Organized and punctual, with a strong attention to detail

If you are a motivated and experienced Helpdesk Advisor looking for a new challenge, please apply now for an immediate telephone call to discuss this exciting opportunity further.