Apprentice Hotel Operations Manager
6 days ago
We are currently recruiting for a Night Manager to join our team at DoubleTree by Hilton Bath.
This is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
The Night Manager will be responsible for running the hotel at night, leading by example and greeting guests in a warm, friendly manner and being a true ambassador for excellent service.
Key Responsibilities:
- Manage Departmental Costs: Ensure scheduling and resources are dispatched accordingly to support operational performance.
- Address Guest Service Needs: Respond to guests' service needs in a professional, positive, and timely manner, including room service and managing the bar during night shift.
- Comply with Quality Assurance Expectations: Meet quality assurance expectations and standards.
- Collaborate with Other Departments: Work with all other departments in a respectful, courteous, and helpful manner, supporting overnight with function room set up, cleaning, and morning Food & Beverage set up.
- Identify and Address Complaints: Be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager, offering assistance using your integrity.
- Conduct Night Audits and Hotel Safety Checks: Undertake night audits and hotel safety checks to ensure everyone in the hotel is safe and looked after.
- Operate Independently: Function independently with a minimum of supervision.
- Effective Communication: Possess excellent communication skills, the ability to communicate verbally and in writing.
- Team Player: Be an enthusiastic team player with a flexible approach.
This role offers a permanent, full-time contract with a competitive salary and a range of benefits, including worldwide employee discounts, hotel discounts, and access to our Employee Assistance Line and Wagestream Financial Wellbeing platform.
We are looking for a talented individual who is passionate about delivering exceptional customer service and has a strong ability to lead and motivate a team.
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