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Night Receptionist

2 months ago

Bath, Bath and North East Somerset, United Kingdom The Gainsborough Bath Spa Full time

Job Summary

The Gainsborough Bath Spa, a 5-star hotel, is seeking an experienced Night Receptionist to join our dynamic Front Office team. As a Night Receptionist, you will be responsible for the smooth operation of the hotel overnight, ensuring the security and safety of all guests.

Key Responsibilities

  • Check-in late arrivals and provide exceptional guest service
  • Assist guests with service requests and resolve any issues promptly
  • Perform the night audit and prepare reports for the finance team
  • Conduct fire safety and security patrols of the entire hotel

Requirements

  • Previous experience as an Assistant Night Manager in a 4 or 5-star luxury hotel
  • Passion for guest service and a positive can-do attitude
  • Self-motivation, attention to detail, and commitment to outstanding service

Benefits

  • 28 days' holiday rising to 33 with length of service (including bank holidays)
  • Recognition of positive contributions aligned with our company values
  • Investment in your career with our Hospitality Apprentice programs
  • Investment in your learning and development with digital learning and courses
  • Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
  • Interactive health and wellbeing platform
  • Health Care cash plan benefits package
  • Contributing to your future with the Pension scheme
  • Complimentary passes to use the Thermae Bath Spa
  • £500 referral fee if you recommend someone to work for us

About Us

The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK. Our team is dedicated to crafting inspired experiences that exceed our guests' expectations.

Eligibility

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.