Hotel Receptionist

2 weeks ago

Bath, United Kingdom Edgar Townhouse Full time

**About us**

Edgar Townhouse is a small business in Bath. We are looking for a well-presented receptionist with a positive attitude. This is a permanent role.

The employee that we are seeking is to start as soon as possible following the appropriate training.

The Edgar Townhouse is an independently owned bed and breakfast town house situated in Bath city Centre. We have 18 bedrooms.
- Food provided breakfast

**1 shift of 13 hours Saturday**

Saturday 8am to 9pm 13 hours

**13 hours total**

We are looking for a well-presented receptionist with a positive attitude. This is a permanent role.

The employee that we are seeking is to start as soon as possible following the appropriate training.

The Edgar Townhouse is an independently owned bed and breakfast town house situated in Bath city Centre. We have 18 bedrooms.

We would like you to have the confidence to be able to ensure that our guests enjoy an exemplary visit to Bath with the desire that they boast of the care extended towards them whilst staying with us.

Training will be given regarding all departments in order for you to gain a thorough knowledge of their operations and organization; and in time your responsibilities could potentially increase.

This is a role that requires enthusiasm and first-class customer service skills to ensure the guest has a fantastic experience throughout their stay.

This is an evening role so you must confidant working on your own.

we are closed for Christmas and boxing day.

You will need to be able to cover holiday shifts of other receptionists.

**Please see further requirements and details below**:
Paid monthly.

Pay dependent on experience.

**Responsibilities and Duties**

**Receptionist role**

**Main Duties include**:

- Checking guests in upon arrival and checking guests out;
- Checking room reservations
- Secretarial and administrative duties;
- Daily Room check;
- Booking reservations
- Dealing with enquiries and complaints
- Assisting guests with luggage
- Directing Guests Enquiries
- Taking Reservations and data inputting onto systems
- Securing customer data. Following PCIDSS compliance.
- Maintaining a safe working environment for guests and staff
- Maintaining fire safety
- Keeping customer records secure
- Guest billing and invoicing
- Ensure all guests are treated in a polite and friendly manner;
- Must be able to carry luggage up 5 flights of stairs and off this service to all guests.
- Complying with all GDPR rules and regulations
- Complying with the rules and regulation on the sale of alcohol
- Room cleaning check.
- Assisting with serving and clearing away of breakfast.

**Other Duties**:

- Assisting with the serving ,clearing breakfast tables and relaying breakfast tables
- Provide information and resources by identifying and clarifying guest needs and desires;
- Answering questions; giving directions and instructions, including providing services requested, for example:

- by making arrangements and reservations for dining;
- Tours;
- gifts;
- transportation;
- communication and mail services;
- medical services, and similar requests;
- reminding guests of schedules; providing support and assistance.
- Moving rubbish for waste collection
- Laying and setting breakfast tables and emptying dishwasher
- Putting clean laundry away on 1 night.**Qualifications and Skills**

**Skills / Qualifications**:
Hotel Knowledge: Familiarity with hotel operations, amenities, and services would be desirable.
Phone Etiquette: Excellent phone manners.

Verbal and professional Communication, Customer Focus base.

The successful applicant should possess good organizational skills, and have a basic understanding of computers.

Please note you will not be able to work in similar position for another accommodation provider while working with us.

**Job Type**: Part-time

**Salary**: £11.44-£12.60 per hour

Expected hours: 13 per week

Schedule:

- Weekend availability

Ability to Commute:

- Bath (required)

Work Location: In person

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