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Night Receptionist

2 months ago


Bath, Bath and North East Somerset, United Kingdom The Gainsborough Full time
About The Gainsborough

The Gainsborough Bath Spa is a luxurious hotel located in a historic building, offering a unique and relaxing experience to its guests. Our hotel is part of a collection of six properties operated by YTL Hotels in the UK.

Job Summary

We are seeking an experienced Night Receptionist to join our dynamic Front Office team. As a Night Receptionist, you will be responsible for the operation of the hotel overnight, ensuring the security and safety of all our guests. You will work closely with our Front Office team to provide exceptional service and ensure a smooth guest experience.

Key Responsibilities
  • Check-in late arrivals and assist guests with service requests
  • Perform the night audit and prepare reports for the finance team
  • Conduct fire safety and security patrols of the hotel
  • Work collaboratively with the Front Office team to provide outstanding service
Requirements

To be successful in this role, you will need:

  • Previous experience as an assistant night manager in a 4 or 5-star luxury hotel
  • A passion for guest service and a commitment to delivering exceptional experiences
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail and organizational skills
Benefits

We offer a range of benefits to our employees, including:

  • 28 days holiday rising to 33 with length of service
  • Recognition of positive contributions aligned with our company values
  • Investment in your career with our Hospitality Apprentice programmes
  • Investment in your learning and development with our Digital Learning and courses
  • Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
  • Interactive health and wellbeing platform
  • Health Care cash plan benefits package
  • Contributing to your future with our Pension scheme
  • Complimentary passes to use the Thermae Bath Spa
  • £500 referral fee if you recommend someone to work for us