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Hotel Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full time

Job Summary:

The Roseate Villa Bath is seeking a highly skilled and experienced Hotel Manager to lead our team and oversee all aspects of our hotel operations. As a key member of our management team, you will be responsible for ensuring a high level of satisfaction for both guests and employees while meeting financial and operational goals.

Key Responsibilities:

  • Lead and mentor a diverse team, fostering a positive work environment and providing training and development opportunities to enhance staff skills and performance.
  • Set high standards for customer service, professionalism, and teamwork, and lead by example.
  • Oversee all daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
  • Monitor operational expenses and implement cost-effective strategies to maximize profitability without compromising quality or guest satisfaction.
  • Review guest feedback and implement changes to enhance the overall guest experience.
  • Develop and execute innovative strategies to improve guest services and amenities, ensuring a memorable stay for every guest.
  • Prepare and manage budgets, forecasts, and financial reports, analyzing data to identify trends and areas for improvement.
  • Maximize revenue opportunities through effective pricing strategies, inventory management, and upselling initiatives.
  • Monitor financial performance against budget and implement corrective actions as needed to achieve financial goals.
  • Develop and execute plans to grow the business, build community relationships, and stay competitive by staying informed on industry trends and market conditions.

Requirements:

  • Minimum of 2 years of experience in hotel management, with a proven track record of leadership and team development.
  • Strong financial acumen, with experience in budgeting, forecasting, and financial analysis.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Proficiency in property management software and Microsoft Office Suite.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Benefits:

  • Provision and laundry of uniform
  • Employee recognition awards
  • Performance review and personal development plan
  • Internal transfer and promotion opportunities
  • Preferential room rates within the hotel group for yourself and family & friends
  • 24/7 access to our Employee Assistance Programme
  • Annual Staff parties and events