Hotel Director at Dukes, Bath

2 weeks ago

Bath, Bath and North East Somerset, United Kingdom Dukes Hotel and The Bird, Bath Full time

Be you and thrive at Dukes

We want our Hotel Manager to be themselves and that means you. Here\'s what you\'ll get:


• A safe and productive work environment for our team members

• Progression and training opportunities throughout Kaleidoscope Collection

• Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family

• Discounts on eating, drinking and sleeping at all of our properties

• Discounts on local gyms and hospitality (and tattoos)

• £500 refer a friend scheme

• Work in a stimulating environment as part of a diverse community of people

• Be part of a team who live and breathe our purpose

Set in the beautiful city centre of Bath, Dukes with its traditional vibe, offers our guests the chance to stay at one of the city\'s most prestigious street addresses. This beautiful boutique seventeen-bedroom Bath Guest House occupies two magnificent Georgian Townhouses on Great Pulteney Street, one of the finest boulevards in England.

We\'re an imaginative, playful team who encourage each other to remain unconventional. Our diverse, inclusive community encourages a culture where you can be the best version of yourself. We stand behind being big hearted, respecting each other, our guests and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time

Get a better look at our team culture here: https://www.instagram.com/kaleidoscopehotels/


As Hotel Manager of Dukes, your key responsibilities will be:

Assisting the General Manager in overseeing all aspects of running the hotel. You will ensure that team members are managed fairly and given a productive, safe work environment while all guests are given a positive, memorable experience. You will be operational throughout the hotel maintaining and improving standards, ensuring safe and legal working practice at all times and creating a profitable, efficient operation.

Core Operations

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Assist the General Manager in creating and delivering hotel business objectives
  • Improve operational management systems, processes and best practices on a continuous basis
  • Be relentless in ensuring the organisations processes remain legally compliant
  • Ensure health and safety legislation is followed and recorded appropriately as and when required
  • Perform quality controls and monitor hotel KPIs
  • Live by the Kaleidoscope DNA while at work and ensuring your team maintain standards every day
  • Constantly be on the look out for ways to make the operation more effective and efficient
  • Work to ensure the business remains compliant, efficient and profitable
  • Be a visible, hands on presence throughout your hotel assisting team members and guests where required
  • Demonstrate outstanding organisation and communication skills
  • Liaise with central teams to ensure revenue capture is maximised through room rates and F&B pricing
  • Be confident in communicating effectively at all levels from ownership to management and team

What happens next with your Hotel Manager application?

Attract our attention with your application and we\'ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team

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