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Spa Operations Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom The Francis Hotel - Bath Full time

About the Role:

The Francis Hotel in Bath is seeking a highly skilled and experienced Spa Manager to join our management team. As a key member of our team, you will be responsible for driving the revenue of our spa business through effective scheduling, yield management, and sales. You will work closely with other departments in the hotel to manage, support, train, and develop a highly motivated and engaged team who deliver consistently high standards of service and operation.

Key Responsibilities:

  • Drive revenue growth through effective scheduling, yield management, and sales strategies
  • Manage and support a team of spa staff to deliver exceptional customer service and high standards of operation
  • Work closely with other hotel departments to ensure seamless delivery of spa services
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and report on spa performance, identifying areas for improvement and implementing changes as needed

About the Company:

The Francis Hotel is a luxurious hotel located in the heart of Bath. We are a family-owned business that prides itself on providing exceptional service and creating memorable experiences for our guests. We are committed to developing our team members and providing opportunities for growth and development.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to ongoing training and development programs