Business Development Lead

5 days ago


Belfast, United Kingdom VML Technology Full time
Senior Client Relationship Manager

We are seeking a seasoned Senior Client Relationship Manager to join our team at VML Technology in Belfast, Dublin or remote. The ideal candidate will have a strong background in account management and business development.

Estimated Salary: £70,000 - £90,000 per annum

The role requires a commercially-driven focus with primary responsibility for continuous, strategic client account management and maximising revenues through development of new prospect opportunities, client renewal, and client upsell.

Key Objectives:

  1. Nurture and expand key client relationships and be accountable for the overall client portfolio.
  2. Target new opportunities in key markets including Financial Services, Pharma, Professional Services, Media/Entertainment.
  3. Manage sales cycles of 3-6 months.
  4. Develop additional revenues through upsell and client expansion.
  5. Conduct needs analysis meetings to understand a prospective client's requirements.
  6. Proposal writing, presentations and support negotiating commercial agreements.
  7. Develop an expert knowledge of the technology platform to enable first stage support to non-critical client technical support needs and queries.
  8. Plan, initiate, and manage customer onboarding.
  9. Proactively monitor and facilitate the customer's adoption of the technology features and functionality.
  10. Understand the industries that prospects and customers operate in.
  11. Identify at-risk customers and renewals and address issues with the internal management team.
  12. Ensuring all records are kept up to date and customer success management activities and communication are stored in the CRM system.

Your Skills and Experience:

The successful candidate will naturally have a proven aptitude for relationship management within strategic accounts and will bring the following skills/experience:

  • Previous experience in technology business or in a similar commercial role such as Business Development Manager, Client Success Manager, Account Manager, Account Director, Partner Manager.
  • Experience working with or for organisations in mid-market or top-tier sectors would be beneficial.
  • Experience in technology, digital transformation or professional business/enterprise would also be beneficial.
  • A passion for problem solving and constantly improving customer success and support.
  • Happy to work both independently and within a collaborative team environment.
  • Good technical understanding and excellent presentation skills.
  • Working with a disruptive technology.


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