Consultant for Customer Experience

2 days ago


York, York City, United Kingdom Skipton Building Society Full time
Job Description
We are seeking an experienced Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for engaging with customers, understanding their needs, and providing tailored solutions to meet their objectives. You will also be responsible for educating customers on our products and services, maintaining accurate records, and adhering to company policies and procedures.

Key Responsibilities
  • Engage with customers to identify their needs and preferences
  • Provide accurate information on our products and services
  • Maintain accurate customer records using internal systems

Requirements
To succeed in this role, you should possess excellent communication and listening skills, be able to work well under pressure, and maintain a 'one-team' mindset. Additionally, you should be open to continuous learning and growth within the organization.

Benefits
We offer a comprehensive benefits package, including an annual discretionary bonus scheme, 25 days standard annual leave, and access to the Lifeworks wellbeing platform. You will also have opportunities to participate in charity initiatives and develop your skills through training and coaching.

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