Customer Experience Representative
1 month ago
Page Personnel is seeking a Customer Experience Representative to join a reputable non-profit business in York on a permanent basis. The business is going through a significant growth period, making this an exciting time to join the organisation. They provide full training and an excellent development plan.
Job Summary
As a Customer Experience Representative, you will be working in a Contact Centre Based Environment and will be the first point of call for members, answering a range of enquiries and guiding them through the claims process. The role will primarily be telephone-based, with correspondence with customers over email and other platforms when required.
Key Responsibilities
- Provide exceptional customer service and support to members.
- Answer a range of enquiries and guide members through the claims process.
- Work in a busy environment and prioritise high volumes of workload.
- Be caring, supportive, and possess a high level of empathy and understanding.
- Be an excellent team player and a good problem solver.
What We Offer
Salary of £23,400+; reputable business within the non-profit sector; easily accessible location in York; free parking; excellent transport links; full-time and part-time hours available; hybrid working; excellent training and coaching induction; progression and development plan; great on-site facilities; free gym on-site; excellent benefits package; discounts at all major retailers; Monday to Friday 9 am-5 pm; health and well-being activities; incentives and socials; opportunity to get involved with supporting the community and charities; excellent culture and team.
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