Customer Service Representative

2 weeks ago


York, York City, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunities

AF Blakemore & Son Ltd is seeking talented individuals to join their team as Customer Service Representatives. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.

Key Responsibilities:

  • Provide friendly and welcoming service to customers, responding to their queries and needs in a timely and professional manner.
  • Process customer transactions accurately and efficiently, ensuring a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to maximize sales.
  • Work effectively with colleagues to maintain a clean and organized sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Adhere to all company policies and procedures, including legislative responsibilities and adherence.

Requirements:

Previous experience in a retail environment is preferred, but not essential.Excellent communication and interpersonal skills, with a keen and enthusiastic approach to working in a team.Ability to contribute ideas for delivering exceptional customer service and driving the business forward.

What's in it for you?

Excellent benefits package, including holiday, maternity and paternity leave and pay in excess of statutory entitlements.Develop your skills and capability in a highly supportive and multi-diverse culture.Outstanding Training & Development.Gain hands-on experience in a high volume, fast-paced convenience store.Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).Proactive promotion of internal candidates.Paid Breaks.Free Tea & Coffee.Early access to your pay through 'EarlyPay'.24/7 access to your payslips and Rotas via HR/Payroll portal.Wellbeing support – access to emotional support, counselling, legal and financial advice.Company Pension Scheme.NEST pension scheme.Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.Extra Holidays - Purchase Scheme.Cycle to work - Bicycle purchase scheme.Long Service Awards.

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