Customer Service Representative

1 day ago

Falkirk, Falkirk, United Kingdom Diligenta Full time £28,000
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Pension Complaint Handler at Diligenta. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities
  • Respond to customer complaints and queries via phone, letter, or email
  • Investigate and resolve customer issues in a fair and timely manner
  • Provide exceptional customer service and ensure customer satisfaction
  • Work closely with customers to understand their needs and concerns
  • Collaborate with internal teams to resolve complex customer issues
Requirements
  • Financial Services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements and hybrid working options
  • Access to our contributory pension scheme and employee wellbeing programs
About Diligenta

Diligenta is a leading provider of Life and Pensions services, dedicated to delivering exceptional customer experiences. We pride ourselves on our positive culture and commitment to employee development. If you are passionate about customer service and have a strong background in financial services or complaint handling, we would love to hear from you.

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