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Customer Service Representative
2 months ago
Job Title: Customer Service Consultant (Money Confidence Expert)
Function: Branch Banking
Location: Falkirk
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a Money Confidence Expert, you will play a key role in helping personal and business customers build confidence in using our banking services.
Key Responsibilities:
- Provide exceptional customer service in person, through video calls, and over the phone
- Help customers understand and utilize our online banking and mobile App
- Respond to customer enquiries, address their needs, and proactively educate them about our products and services
- Work collaboratively with the team to improve overall customer satisfaction
- Develop a comprehensive set of skills, knowledge, and behaviors to be proficient in educating and assisting customers
What We Offer:
- A competitive base salary of £23,200 from day one
- An excellent benefits package, including extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits
- Variable Pay Award (5%/£1,160 on target) based on company performance
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
About Us:
We are TSB, a leading banking institution dedicated to giving money confidence to our customers and communities. We are committed to making a positive impact on the lives of our customers and employees.
