Customer Service Representative

4 weeks ago

Falkirk, Falkirk, United Kingdom TSB Bank plc Full time
Job Title: Customer Service Consultant

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.

Key Responsibilities:
  • Provide personalized support to customers, addressing their needs and concerns in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions to meet their needs.
  • Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless customer service delivery.
  • Stay up-to-date with product and service offerings, ensuring customers are aware of the latest options and benefits.
  • Contribute to the development of customer service strategies and initiatives, driving continuous improvement and excellence.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Knowledge of financial products and services, with a passion for staying up-to-date with industry developments.
  • Collaborative mindset, with a willingness to work as part of a team to achieve shared goals.
What We Offer:
  • A competitive salary and benefits package, including a cash allowance and excellent pension scheme.
  • Opportunities for career development and progression, with a focus on continuous learning and growth.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Flexible working arrangements, including flexible hours and remote working options.
  • A comprehensive training program, ensuring you have the skills and knowledge needed to excel in your role.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.

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