Customer Service Representative

1 month ago

Falkirk, Falkirk, United Kingdom Falkirk Council Full time

Job Advert

We are seeking a dynamic and enthusiastic Customer & Business Support Assistant to join our team at Falkirk Council.

The successful candidate will be educated to SVQ level 2 or equivalent and possess a positive 'can do' attitude, strong written and oral communication skills, and experience with Microsoft Office, call handling, and data protection legislation.

As a key member of our team, you will be responsible for delivering a high-quality responsive customer support service across a diverse range of services, working accurately to deadlines, and ensuring excellent customer support to both internal and external customers.

This role will involve a combination of home and office working, with some element of hybrid working, and will require the ability to work effectively in a busy team environment.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers
  • Work accurately to deadlines and manage multiple tasks and priorities
  • Develop and maintain strong relationships with colleagues and stakeholders
  • Stay up-to-date with changes in policies and procedures

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package

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