Customer Service Representative
4 weeks ago
We are seeking a skilled Complaint Handler to join our team at Diligenta, a leading Life and Pensions service provider. As a Complaint Handler, you will play a crucial role in delivering exceptional customer service and resolving customer complaints in a timely and professional manner.
Key Responsibilities- Respond to customer complaints and queries via phone, letter, or email
- Investigate and resolve customer complaints in a fair and timely manner
- Work closely with customers to understand their needs and provide solutions
- Collaborate with internal teams to resolve complex customer issues
- Provide excellent customer service and ensure customer satisfaction
To be successful in this role, you will need:
- A passion for helping people and a strong customer service focus
- Financial Services or complaint handling experience
- Investigatory skills and/or customer journey experience
- Good basic knowledge of Microsoft Office (e.g. Word, Excel) and computer competency
We offer a competitive benefits package, including:
- 31 days holiday (including bank holidays)
- Eligibility for a discretionary bonus
- Access to our contributory pension scheme
- Support for financial services qualifications
- An expansive employee discount site
- Excellent employee wellbeing and assistance support programmes
This role is based at our modern office in Kildean Business Park, Stirling. We offer a hybrid working arrangement once fully trained and accredited. The role is available 5 hours per week, Monday to Friday between 8am and 6pm, allowing for a great work-life balance.
-
Customer Service Representative
1 week ago
Falkirk, Falkirk, United Kingdom Booker Group Full timeAbout the RoleWe are looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Main Responsibilities Provide excellent customer service...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom Clydesdale Bank plc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing a heartfelt experience to our customers.Key ResponsibilitiesWelcome and engage with customers, providing a warm and...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Clydesdale Bank plc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing a heartfelt experience to our customers.Key ResponsibilitiesWelcome and engage with customers, providing a warm and...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Clydesdale Bank plc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing a heartfelt experience to our customers.Key ResponsibilitiesWelcome and engage with customers, providing a warm and...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Clydesdale Bank plc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing a heartfelt experience to our customers.Key ResponsibilitiesWelcome and engage with customers, providing a warm and...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
3 weeks ago
Falkirk, Falkirk, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Complaint Handler. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.Key ResponsibilitiesRespond to customer complaints and queries via phone, letter, or...
-
Customer Service Representative
3 weeks ago
Falkirk, Falkirk, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Complaint Handler. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.Key ResponsibilitiesRespond to customer complaints and queries via phone, letter, or...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized support...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized support...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeAbout the RoleWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Consultant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.Key ResponsibilitiesProvide exceptional customer service in person, through video...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeAbout the RoleWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Consultant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.Key ResponsibilitiesProvide exceptional customer service in person, through video...
-
Customer Service Representative
2 weeks ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeJob Title: Customer Service Consultant (Money Confidence Expert)At TSB Bank plc, we're committed to giving money confidence to our customers and communities. As a Customer Service Consultant, you'll play a vital role in helping personal and business customers build confidence in using our banking services.Key Responsibilities: Provide exceptional customer...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom FMG Repair Services Full timeUnlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our customers receive the highest level of service.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard...
-
Customer Service Representative
4 weeks ago
Falkirk, Falkirk, United Kingdom FMG Repair Services Full timeUnlock Your Potential as a Customer Service AdvisorAt FMG RS, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our customers receive the highest level of service.What We OfferCompetitive Salary - £25,352 per annumUncapped Monthly Bonus Schemes - earn more for your hard...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom TSB Bank plc Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.Key ResponsibilitiesProvide exceptional customer service in...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Falkirk Council Full timeJob AdvertWe are seeking a dynamic and enthusiastic Customer & Business Support Assistant to join our team at Falkirk Council.The successful candidate will be educated to SVQ level 2 or equivalent and possess a positive 'can do' attitude, strong written and oral communication skills, and experience with Microsoft Office, call handling, and data protection...
-
Customer Service Representative
1 month ago
Falkirk, Falkirk, United Kingdom Falkirk Council Full timeJob AdvertWe are seeking a dynamic and enthusiastic Customer & Business Support Assistant to join our team at Falkirk Council.The successful candidate will be educated to SVQ level 2 or equivalent and possess a positive 'can do' attitude, strong written and oral communication skills, and experience with Microsoft Office, call handling, and data protection...