Customer Service Representative

4 days ago


Falkirk, Falkirk, United Kingdom Diligenta Full time £28,000
About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction.

Key Responsibilities
  • Resolve customer complaints and queries in a timely and professional manner
  • Work closely with customers to understand their needs and provide personalized solutions
  • Utilize investigatory skills to identify and resolve complex issues
  • Collaborate with internal stakeholders to ensure seamless service delivery
  • Stay up-to-date with industry developments and best practices in customer service
Requirements
  • Financial Services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements, including hybrid working options
  • Access to our contributory pension scheme and employee discount site


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