Child Maintenance Service Caseworker

2 months ago

Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Child Maintenance Service Caseworker. As a key member of our team, you will play a vital role in supporting separated families and securing children's futures.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their queries and concerns in a professional and empathetic manner.
  • Work closely with our clients to gather information and make accurate calculations and decisions regarding liability to pay child maintenance.
  • Negotiate child maintenance arrangements and payments with clients, following child maintenance instructions and legislation.
  • Secure payments and clearly advise clients of the consequences of non-payment.
  • Take payment enforcement actions where necessary.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Strong problem-solving and decision-making skills, with the ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results.
  • Knowledge of child maintenance legislation and procedures, with the ability to apply this knowledge in a practical context.
What We Offer

As a Child Maintenance Service Caseworker, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also have the chance to make a real difference in the lives of our clients and their families.

We are committed to creating an inclusive and diverse workplace, where everyone has the opportunity to thrive. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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