Child Maintenance Service Caseworker

2 months ago


Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time
Job Summary

The Department for Work and Pensions is seeking a skilled and compassionate individual to join our team as a Child Maintenance Service Caseworker. As a key member of our team, you will play a vital role in supporting separated families and ensuring children receive the financial support they need.

Job Description

As a Child Maintenance Service Caseworker, you will be responsible for providing exceptional customer service to our clients, navigating complex legislation, and making informed decisions to secure child maintenance payments. You will work closely with our customers, other organizations, and internal stakeholders to resolve queries and achieve our objective of getting money to children.

Key Responsibilities
  • Provide high-quality customer service to our clients, responding to their queries and concerns in a professional and empathetic manner.
  • Obtain and analyze information from various sources to make accurate calculations and decisions regarding child maintenance liability.
  • Negotiate child maintenance arrangements and payments with customers, ensuring compliance with child maintenance instructions and legislation.
  • Secure payments and advise customers of the consequences of non-payment, taking enforcement actions where necessary.
Person Specification

We are looking for individuals who are resilient, calm, and level-headed, with excellent communication skills and a passion for delivering outstanding customer service. You will be a team player, able to work effectively in a fast-paced environment and navigate multiple IT systems.

Benefits

As a member of our team, you will enjoy a range of benefits, including flexible working hours, a comprehensive training program, and opportunities for career development. You will also be part of a diverse and inclusive workforce, committed to creating a positive and supportive work environment.



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