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Customer Service Representative
2 months ago
We are seeking a skilled and compassionate Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction.
Key Responsibilities- Resolve customer complaints and queries in a timely and professional manner
- Work closely with customers to understand their needs and provide personalized solutions
- Utilize investigatory skills to identify and resolve complex issues
- Collaborate with internal stakeholders to ensure seamless service delivery
- Stay up-to-date with industry developments and best practices in customer service
- Financial Services or complaint handling experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Basic knowledge of Microsoft Office and computer competency
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible working arrangements, including hybrid working options
- Access to our contributory pension scheme and employee discount site
