Lettings Branch Manager
3 hours ago
About the Role
We are seeking an experienced Lettings Branch Manager to join our team at Spicerhaart. As a key member of our property services group, you will be responsible for leading a team of lettings professionals in delivering exceptional service to landlords and tenants.
Key Responsibilities
- Lead daily meetings with the lettings team to discuss sales and marketing strategies
- Coach and develop the team to achieve key performance indicators (KPIs)
- Monitor and assess individual team member performance, including conducting regular one-to-one meetings
- Encourage team development and progression, and identify opportunities for growth and improvement
- Focus on generating new and repeat business, and developing strong relationships with landlords and tenants
- Liaise with tenants to arrange property viewings and negotiate offers and new tenancies
- Ensure the business is risk-averse and compliant with all regulatory bodies
Requirements
- Full UK driving licence for a manual vehicle
- Minimum of 2 years' experience in residential lettings at a senior negotiator position or higher
- Ability to work well with others to create a team spirit and enjoyable working environment
- Strong communication and interpersonal skills, with the ability to create trusting relationships with customers, suppliers, and colleagues
- Ability to create and action business plans relevant to the branch
- Strong understanding of current legislation related to residential lettings
- Ability to manage time-sensitive and high-volume workloads
- Reputation for delivering outstanding customer service
- Ability to work under own initiative
- Good telephone manner
- Strong IT skills (basic Microsoft packages)
- Attention to detail
What We Offer
- Competitive salary and uncapped commission scheme
- Elite bonus scheme
- BMW company car or monthly car allowance
- Enrolment onto a fully-funded training course to earn a Level 3 Award in Property and Housing Management (including ARLA)
- Career progression opportunities
Eligibility
- Full UK driving licence
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- Evidence of right to work in the UK, in the form of a passport or birth certificate
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