Move Coordinator

2 days ago


Kings Langley, Hertfordshire, United Kingdom Pickfords Full time
Job Overview:

Pickfords is an iconic British brand, moving excellence is our passion, and we have been relocating families and businesses locally and across the world for nearly 400 years.

We are seeking a motivated and results-driven individual to join our Move Management Team as a Move Coordinator.

The successful candidate will be responsible for providing exceptional customer service, resolving queries efficiently, and meeting productivity goals by managing a high volume of moves each month.

Responsibilities:
  • Effective management of all incoming calls and enquiries.
  • Recording of clear and accurate information provided by customers.
  • Convert a customer initial enquiry into a quotation for the customer's move.
  • Promote the company brand by encouraging customers to share their experiences on review platforms.
  • Meeting productivity goals by being targeted on the number of moves managed each month.
  • Effective cost control through customer interaction and excellent customer service.
  • Methodical approach to post-move satisfaction.

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