Professional Move Coordinator
2 weeks ago
Job Title: Move Manager
Location: Kings Langley, Hertfordshire
Pickfords is seeking a dedicated professional with a strong passion for customer service to work in our dynamic Government Contracts team. The ideal candidate should demonstrate exceptional organisational skills, adaptability, and the ability to collaborate effectively as a team player.
The successful candidate will oversee and manage the movement of personal effects worldwide, with a focus on delivering exceptional customer service and meeting quality standards. They will be responsible for providing advice and information to corporate customers, as well as maintaining continuous communication with all parties throughout the move.
The role will involve recording and tracking move progress using our operating system, ensuring that all internal departments and partner agents adhere to customer expectations and contract KPIs.
Key Responsibilities:- Take charge of complete door-to-door services for each posting, ensuring a smooth and hassle-free experience for clients.
- Deliver exceptional customer service in line with KPIs and contractual requirements, ensuring client satisfaction throughout the process.
- Collaborate closely with our extensive agent network and internal departments to meet operational needs seamlessly.
- Manage financial and operational processes efficiently through our cutting-edge operational system, Navision.
- Handle financial aspects of each file according to contracted rates and specifications, ensuring transparency and accuracy.
- Collect valuable customer feedback to continuously improve our services and exceed expectations.
- Undertake additional administrative duties as required, demonstrating flexibility and adaptability.
If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you.
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