Move Coordinator

1 week ago


Kings Langley, Hertfordshire, United Kingdom Pickfords Full time

Job Title: Move Coordinator

Location: Worldwide

Pickfords is seeking a dedicated professional with a passion for customer service to oversee and manage the movement of personal effects worldwide. The successful candidate will demonstrate strong organisational skills, adaptability, and an ability to collaborate effectively as a team player.

The role involves providing advice and information to corporate customers, maintaining continuous communication with all parties throughout the move, and recording and tracking move progress using our operating system.

Key Responsibilities:

  • Take charge of complete door-to-door services for each posting, ensuring a smooth and hassle-free experience for our clients.
  • Deliver exceptional customer service in line with KPIs and contractual requirements, ensuring client satisfaction throughout the process.
  • Collaborate closely with our extensive agent network and internal departments to meet operational needs seamlessly.
  • Manage financial and operational processes efficiently through our cutting-edge operational system, Navision.
  • Handle financial aspects of each file according to contracted rates and specifications, ensuring transparency and accuracy.
  • Collect valuable customer feedback to continuously improve our services and exceed expectations.
  • Undertake additional administrative duties as required, demonstrating flexibility and adaptability.

About Pickfords:

Pickfords is a leading provider of relocation services, committed to delivering exceptional customer experiences. We are passionate about helping our clients achieve their goals, and we are seeking like-minded professionals to join our team.


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