Move Coordinator
1 week ago
Job Title: Move Coordinator
Location: Hertfordshire
Pickfords is seeking a dedicated professional with a passion for customer service to oversee and manage the movement of personal effects worldwide. The successful candidate will demonstrate strong organisational skills, adaptability, and an ability to collaborate effectively as a team player.
The role involves providing advice and information to corporate customers, maintaining continuous communication with all parties throughout the move, and recording and tracking move progress using our operating system.
The ideal candidate will be proactive, flexible, and approachable, with a strong focus on delivering exceptional customer service in line with KPIs and contractual requirements.
Key Responsibilities:
- Take charge of complete door-to-door services for each posting, ensuring a smooth and hassle-free experience for our clients.
- Deliver exceptional customer service in line with KPIs and contractual requirements, ensuring client satisfaction throughout the process.
- Collaborate closely with our extensive agent network and internal departments to meet operational needs seamlessly.
- Manage financial and operational processes efficiently through our cutting-edge operational system, Navision.
- Handle financial aspects of each file according to contracted rates and specifications, ensuring transparency and accuracy.
- Collect valuable customer feedback to continuously improve our services and exceed expectations.
- Undertake additional administrative duties as required, demonstrating flexibility and adaptability.
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