Front Desk Coordinator

3 weeks ago


Central London, United Kingdom The Langham, London Full time
Job Description

We are seeking a highly skilled Reservations Agent to join our team at The Langham, London.

About The Langham, London

A renowned luxury hotel in the heart of London, The Langham, London is part of the international Langham Hospitality Group. With 380 luxurious bedrooms and suites, multiple dining options, and extensive meeting and events facilities, we offer an exceptional guest experience.

Salary

The salary for this position is estimated to be around £28,000 - £35,000 per annum, depending on experience.

Job Summary

This is an exciting opportunity to work as a Reservations Agent at The Langham, London. As a key member of our front desk team, you will be responsible for handling reservations, answering customer inquiries, and ensuring seamless guest experiences.

Main Responsibilities
  • Respond to incoming reservation requests via phone, email, or fax in a timely manner.
  • Input accurate and complete reservations into the OPERA system.
  • Maintain accurate filing systems and ensure all necessary documentation is up-to-date.
  • Follow up with guests regarding no-shows and charge accordingly.
  • Perform general office duties such as photocopying, scanning, and filing.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong organizational and administrative abilities.
  • Proficiency in Microsoft Office packages and knowledge of OPERA PMS.
  • Ability to work effectively in a fast-paced environment.
  • Positive attitude and commitment to delivering exceptional customer service.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities, and more.



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