Customer Service Advisor

4 weeks ago


Cardiff, Cardiff, United Kingdom City & Guilds Group Full time
Job Title: Customer Service Advisor - Welsh Speaker

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor - Welsh Speaker. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via telephone and email.

Key Responsibilities:
  • Provide first-time resolution to customer inquiries and issues
  • Work collaboratively with colleagues to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services
  • Meet or exceed customer service targets and key performance indicators
Requirements:
  • Fluent spoken and written Welsh and English
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading organization in the education and skills sector

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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