Customer Service Advisor

7 hours ago

Cardiff, Cardiff, United Kingdom City & Guilds Group Full time
Customer Service Advisor

We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:
  • Provide excellent customer service to clients via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.
  • Meet or exceed customer service metrics and performance targets.
Requirements:
  • Fluent spoken and written Welsh and English language skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to suit your needs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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