Customer Service Centre Advisor

15 hours ago

Cardiff, Cardiff, United Kingdom Legal & General Full time £22,050
{"title": "Customer Service Centre Advisor", "description": "Role Overview

As a Customer Service Centre Advisor at Legal & General, you will play a vital role in delivering exceptional customer experiences and providing retirement income solutions to our customers.

Working in our hybrid model, you will split your time between our Cardiff office and working from home, Monday to Friday, 9am to 5pm.

We are looking for individuals who are passionate about customer service, have good attention to detail, and enjoy variety in their work.

Our Customer Service teams are made up of professionals from diverse backgrounds, and we offer comprehensive training to ensure your success in this role.

Key Responsibilities
  1. Provide customer service to existing customers or their representatives, ensuring a high level of satisfaction and quality standards.
  2. Offer New Business solutions that meet customers' retirement income needs, providing tailored advice and guidance.
  3. Take every opportunity to deliver an outstanding customer experience, ensuring the outcome is correct for the customer and aligned to Legal & General's quality standards and regulatory requirements.
  4. Obtain relevant customer information through appropriate communication channels, such as telephone, email, messaging, correspondence, online, and IT systems.
  5. Support projects and deliver business implementation activities, such as changes to process and call frameworks.
Requirements
  • Proven ability to prioritise and manage queries, giving due consideration to team performance and activities.
  • Good commercial awareness and experience of building effective relationships in complex environments.
  • Ability to work in a hybrid model, with flexibility and adaptability.
What We Offer

We offer a competitive package that looks after all the things that are important to you, including:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
  • Competitive family leave.
  • Participation in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We strive to be open, mindful, and inclusive, so we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

"}

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