Customer Service Centre Advisor

3 hours ago

Cardiff, Cardiff, United Kingdom Legal & General Full time £22,050
About the Role

We are seeking a skilled Customer Service Centre Advisor to join our Retail Annuities team. As a key member of our team, you will provide exceptional customer service to our existing customers or their representatives, or provide New Business solutions that meet a customer's retirement income needs.

Key Responsibilities
  • Provide customer service to our existing customers or their representatives;
  • Provide New Business solutions that meet a customer's retirement income needs;
  • Take every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies;
  • Obtain relevant customer information through appropriate communication channels;
  • When required, provide support for projects and deliver business implementation activities.
Requirements
  • Proven ability to prioritise and manage queries;
  • Good commercial awareness;
  • Experience of building effective relationships in complex environments;
  • Ability to consider the needs of vulnerable customers and take additional steps to support them.
What We Offer

We offer a competitive package that looks after all the things that are important to you, including:

  • The opportunity to participate in our annual, performance-related bonus plan;
  • Valuable share schemes;
  • Generous pension contribution;
  • Life assurance;
  • Private medical insurance;
  • At least 25 days holiday, plus public holidays;
  • Competitive family leave;
  • Participation in our electric car scheme;
  • Many discounts on our own products and at high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone. We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

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