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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom Search Full time
Customer Service Advisor

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction by handling inquiries, providing accurate information, and resolving issues in a timely manner.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and product information
  • Document customer interactions and maintain accurate records
  • Collaborate with other departments to resolve customer issues
  • Follow company policies and procedures to ensure customer satisfaction
  • Continuously improve product knowledge and customer service skills
  • Adhere to call centre metrics and meet performance targets
  • Participate in training and development programs to enhance job performance
  • Adapt to changes in systems and processes as required
  • Maintain a positive and professional demeanor at all times
  • Provide feedback and suggestions for process improvement
  • Adhere to security and confidentiality protocols when handling customer information

Requirements:

  • Strong customer service skills and a customer-oriented mindset
  • Problem-solving abilities and the ability to think critically
  • Attention to detail and accuracy in processing information
  • Ability to work well under pressure and meet deadlines
  • Flexibility to work a rotating shift pattern, including evenings and weekends if required

About Us:

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.