Customer Service Centre Advisor
9 hours ago
As a Customer Service Centre Advisor at Legal & General, you will play a vital role in delivering exceptional customer experiences to our existing customers or their representatives, or providing New Business solutions that meet a customer\u2019s retirement income needs.
Our Customer Service teams are made up of professionals from different backgrounds, including care, teaching, call centre, retail, and hospitality.
We offer a hybrid working arrangement, where you will work half your week from home and half in our Cardiff office, Monday to Friday 9am to 5pm.
Key Responsibilities- Providing customer service to our existing customers or their representatives;
- Providing New Business solutions that meet a customer\u2019s retirement income needs;
- Taking every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies;
- Obtaining relevant customer information through appropriate communication channels;
- When required, providing support for projects and delivering business implementation activities.
- Proven ability to prioritise and manage queries;
- Good commercial awareness;
- Experience of building effective relationships in complex environments;
- Ability to consider the needs of vulnerable customers and take additional steps to support them.
- The opportunity to participate in our annual, performance-related bonus plan;
- Valuable share schemes;
- Generous pension contribution;
- Life assurance;
- Private medical insurance;
- At least 25 days holiday, plus public holidays, 26 days after 2 years\u2019 service;
- Competitive family leave;
- Participate in our electric car scheme.
Legal & General is a leading financial services group and major global investor, named Britain\u2019s Most Admired Company in 2023, for the second year running.
We aim to build a better society for the long term by investing our customers\u2019 money in things that make life better for everyone.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
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