Care Coordinator Specialist
23 hours ago
We are seeking an experienced Care Coordinator to join our team, supporting the Live-In Care service. This role is integral to the success of our region and requires a driven individual with strong customer service skills.
As a Care Coordinator, you will manage and monitor the delivery of a high-quality care service, responsible for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day-to-day operations of their region.
Main Responsibilities:
- Manage customer and carer queries and action effectively and efficiently
- Provide Managers with up-to-date information on carer availability, contact information, and support with queries
- Manage and maintain customer and carer files
- Support in the recruitment of carers from the UK and internationally
- Schedule placements for carers ensuring customers and carers are effectively matched
About You:
The ideal candidate will have experience of customer care, handling complaints, and problem-solving, with strong attention to detail and organisational skills. Proficiency in Microsoft Word, Excel, and IT literacy in several database systems is also required.
Benefits include a competitive salary (£25,000 - £30,000 per annum), 23 days annual leave plus 8 days Bank Holidays, access to an Employee Assistance programme, and eligibility to apply for a Blue Light Card.
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